The Equature Capture suite is an integrated data collection platform that allows organizations to capture all communications and associated data. Equature is unique because it is a fully integrated solution and are NOT separate products bolted together. The simplicity in our integrated design provides for high availability and high scalability. Each of the Equature capture modules are critical for liability recording and training.
Search Analytics Suite
Drive intelligent decisions with Equature Performance Suite. All captured content is searchable including words and phrases in your voice recordings. Equature Content Search is a searching framework that allows you to search 100% of your captured content. Equature Live Search allows users to have instant access to the data they need now. Equature Proactive Search is a framework that allows the users to be notified when relevant interactions meet their criteria. This is very similar to Google Alerts. Thus users can setup multiple alerting and searching criteria to help them be more efficient and effective.
Drive operational improvement with Equature Team Suite. Increase team member engagement with functional quality assessments and scorecards. The Equature quality assessment module is a tool that allows you to evaluate all recorded interactions throughout your organization and intuitively take action. Equature is a full cycle solution that allows you to capture, analyze and act. The learning on demand content provides learning content for your users to continuously improve.
Improve dispatch operations through Team Member Engagement
Motorola® ASTRO P25 Recording / MCC 7500 IP Dispatch Consoles
Is your agency moving to the MCC 7500 IP Dispatch Consoles? The good news is you have options to record the ASTRO P25 radio system. Also, you can record all of your communications (911, Video, Text & Radio) with one solution. You do not need two separate recording platforms. Find out more below.
NG9-1-1 is the biggest change to hit the dispatch center in the last 30 years. The technology impact is huge and requires significant investment. The impact on your dispatchers is critically important to understand. The content delivered will be multiplied by 4 times. We are no longer talking about simple radio and telephone transmissions. Capturing all of these interactions is at the heart of the NG9-1-1 recording platform. Learn the differences between legacy and NG9-1-1 Recorders. Click on the video below for more details.
According to Gallup, 29% of employees are engaged, 52% of employees are disengaged and 19% are ACTIVELY DISENGAGED. This means that 19% of your staff are working to hurt your agency and poisoning your team. Dispatcher turnover is a huge expense ranging from $10,000 to $30,000 each occurrence. One major disengagement factor is the lack of a continuous training program. The Ritz-Carlton requires 250 hours of continuous training EACH year for EVERY team member. How much training do you require?
Drive Client Loyalty through Team Member Engagement
How much money are you wasting by not recording Customer Interactions?
Business today is very competitive. Multiple industry studies show the number of repeat, dissatisfied calls is between 20% and 30% of your total call volume. Let’s make this really clear: 20% to 30% of every dollar you spend in your call center is spent on fixing what you didn’t do right in the first place. Organizations that have engaged team members perform better. According to research, proper training of front line employees increases empowerment and engagement levels. This results in lower AHT (Average Handle Time) and higher FCR (First Call Resolution).
95% of businesses will not attain $1 million in sales. Of the 5% that do, less than 1% of those will attain $100 million in sales. Measuring performance is required to achieve excellence. There are unlimited Key Performance Indicators (KPIs) that you can measure in your business. Are you measuring and focusing on the right ones? Have you ever experienced sales and profit growth while being starved for cash? Check out the following video to understand 3 simple KPIs that can transform your business and why they are so important.
There are three ways to build a business, find new clients, increase the transaction value of each sale and sell existing clients more frequently. It costs 6 times more to find a new client then sell to an existing client. Loyal clients refer business, pay more and are willing to forgive mistakes. Understanding client loyalty and providing Massive Value to your clients is critical for business success. Check out this video and see if your clients are loyal.