Southfield, MI – DSS Corporation, (www.equature.com) launched a new contact center thought leadership website. This is the first in a series to come.
The website (www.callcentermethods.com) is designed for call center CEOs, COOs, presidents, vice presidents of sales and vice presidents of operations in the contact center industry. The site covers a broad range of topics designed to generate revenue and increase customer conversion. The topics include: customer conversion, turn-over reduction and cross-sell optimization
This Revenue focused website focuses on 7 major issues impacting improved customer conversion. In summary these issues are as follows:
- No metrics set up to measure Customer Conversion Ratios within the contact center
- Lack of an Effective Quality Program
- Lack of a 360° communication capture method within the Contact Center
- The Peter Principal - the Peter Principal is a concept known as promoting people to their level of incompetence
- View Contact Center as a Cost Center and not a Profit Center
- Focus on Quantitative Analytics not Qualitative Analytics
- Lack of continuous Agent training
The site www.callcentermethods.com also provides a whitepaper addressing these issues and ways to increase customer conversion which ultimately increases revenue.
For more information on customer conversion, please visit: www.callcentermethods.com
DSS Corporation (www.equauture.com), headquartered in Southfield, Michigan, specializes improved customer conversion and turn-over reduction in the contact center industry.
Contact:
Jef Vezina,
DSS Corporation
Phone: (866) dss-corp
Fax: (248) 569-6567
Email: jvezina@dss-corp.com
Web site: http://www.equature.com