Southfield, MI – DSS Corporation, (www.equature.com) launched a new 911 emergency services thought leadership website. This is the first in a series to come.
The website (www.dispatchimprovement.com) is designed for 911 Dispatch Centers and for Director’s in the Emergency Services sector. The site covers a broad range of topics designed to improve dispatch operations and reduce dispatcher turnover. The topics include: telephone recording, Dispatcher Assessment and turn-over reduction.
This operational focused website focuses on 5 major issues impacting improved dispatch operations. In summary these issues are as follows:
- 1. Lack of a 360° communication capture method within the Emergency Center
- 2. Lack of an efficient way to identify dispatcher weaknesses as well as dispatcher motivation and retention
- 3. No metrics set up to measure quality of service and response times within the dispatch center
- 4. Lack of an Effective Quality Program
- 5. No easy way to share communications with the Prosecutors to improve victim advocacy and offender accountability
The site www.dispatchimprovement.com also provides a whitepaper addressing these issues and ways to improve dispatch operation while reducing turnover.
For more information on 911 Dispatch Improvement, please visit: www.dispatchimprovement.com DSS Corporation (www.equauture.com), headquartered in Southfield, Michigan, specializes in improved dispatch operations and turnover reduction in the Emergency Services Sector.
Contact:
Jef Vezina,
DSS Corporation
Phone: (866) dss-corp
Fax: (248) 569-6567
Email: jvezina@dss-corp.com
Web site: http://www.equature.com