ELITE PERFORMANCE SUITE
With 64 hours of content lasting up to 5 years, this learning management program trains dispatchers how to react during crisis calls so they may effectively communicate with victims and first responders to provide help quickly in life-threatening situations. Topics include dispatching skills, first responder safety, and 911 challenges.
YEAR 1 INCLUDES:
- Elite Core – Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours)
- Customer Service (8 hours)
- Becoming More Than Just a Dispatcher (1 hour)
- 911 Challenges (1 hour)
- Dispatching Skills (1 hour)
- First Responder Safety (1 hour)
YEAR 2 INCLUDES:
- How To Save a Life – Yours (8 hours)
- Suicidal Callers (1 hour)
- PTSD (1 hour)
- Children and 911 (1 hour)
- How Cultural Diversity Affects the Communication Center (1 hour)
YEAR 3 INCLUDES:
- Breeding Success in Your Training Program (8 hours)
- NG9-1-1 – Are We There Yet? (1 hour)
- Active Shooter – Lessons Learned (1 hour)
- Stress Management and Mental Health (1 hour)
- PSAP Frontline Leadership Success (1 hour)
YEAR 4 INCLUDES:
- Active Shooter (8 hours)
- From Failure to Success: PSAP Training Tactics that Work (1 hour)
- 911’s Least Wanted (1 hour)
- Crisis Intervention (1 hour)
- Responder Safety (1 hour)
YEAR 5 INCLUDES:
- Suicide Intervention (8 hours)
- Active Listening (1 hour)
- Beyond Location (1 hour)
- Morale (1 hour)
- Ethics (1 hour)