Latest News:
- DSS Completes Recording Interoperability Tests in Motorola® labMarch 23, 2012
- New Book Released: How to Buy Technology: NG9-1-1 Recording and Dispatch Improvement March 20, 2012
DSS Corporation Awarded California Multiple Award Schedule (CMAS) February 29, 2012
NENA Development Conference - NG9-1-1 Recording ...February 08, 2012
The APCO Fall Conference committee Presentaion Appreciation "NG911 Interoperability: Radio Over IP"...January 02, 2012- DSS Corporation Ranked on Inc. 500/5000 List of fastest-growing...September 10, 2011
- DSS Corporation completed the merger with Dynamic Instruments!May 04, 2011
- DSS Corporation will provide a session on CORE NG 911 Elements...July 29, 2010
- NG-911 undoubtedly will change the way emergency calls are logged..June 15, 2010
- DSS leading ICE 8 NG9-1-1 Recording and Logging Interoperability Tests!May 31, 2010
equature® Chat/SMS Capture Module
What is it?
equature® chat/sms capture module provides a method to archive all of the chat coming into your center. Capturing chat is passive and supports MSN, AOL and ICQ clients. For encrypted web chat, the equature® agent provides that functionality. For Next Generation 9-1-1, chat/sms is delivered via the SIP protocol which equature® supports as well.
Why is this important?
equature® chat/sms capture provides another piece to the communication puzzle. It is imperative for agencies to have a full picture of what is happening and the chat/sms capture module helps to fill that gap.
How does it work?
equature® chat/sms capture works three ways:
- Passive capture happens at the network level and chat communications are captured and archived into equature®
- Secure web chat is captured with equature® agent at the client computers. Since this communication is typically encrypted then we record it at the computers and archive it.
- For chat/sms that is delivered via Voice over IP, we record it with the Equature® SIP (Session Initiation Protocol) method. This is prevalent for NG9-1-1 applications.
equature® is engineered from the bottom up to capture all communications regardless of how it is delivered. This framework is exclusive to equature®