Latest News:
- DSS Completes Recording Interoperability Tests in Motorola® labMarch 23, 2012
- New Book Released: How to Buy Technology: NG9-1-1 Recording and Dispatch Improvement March 20, 2012
DSS Corporation Awarded California Multiple Award Schedule (CMAS) February 29, 2012
NENA Development Conference - NG9-1-1 Recording ...February 08, 2012
The APCO Fall Conference committee Presentaion Appreciation "NG911 Interoperability: Radio Over IP"...January 02, 2012- DSS Corporation Ranked on Inc. 500/5000 List of fastest-growing...September 10, 2011
- DSS Corporation completed the merger with Dynamic Instruments!May 04, 2011
- DSS Corporation will provide a session on CORE NG 911 Elements...July 29, 2010
- NG-911 undoubtedly will change the way emergency calls are logged..June 15, 2010
- DSS leading ICE 8 NG9-1-1 Recording and Logging Interoperability Tests!May 31, 2010
equature® Quality Assessment Module
What is it?
The quality assessment module is a tool that allows you to evaluate all recorded interactions throughout your organization. The tool allows you to create questions and grading forms that are totally customizable to your needs.
Why is this important?
Organizations need to be able to monitor team member performance. The need to trend performance over time is required to boost performance. This is especially true when lives are on the line. In commercial contact centers, it is shown that engaged team members are four times more profitable then disengaged team members. It is imperative to be able to measure performance.
How does it work?
equature® Quality Assessments allows you to create unlimited questions based on Yes/No, Yes/No/NA, weighted 1-5 and free form. This unlimited structure allows you to create the forms that best fit your organization. Assessment creation is point and click and no programming skills are required. To learn more please download our equature® Quality Assessment White paper.