MENTOR PERFORMANCE SUITE
Over 100 hours of self-paced program material lasting up to 5 years designed for employees who have aptitude in areas of supervisory duties and who would like to take on leadership responsibility.
YEAR 1 INCLUDES:
- Mentor Core – Being a Coach, When to Discipline, Supervision, The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents (4 hours)
- Customer Service (8 hours)
- Breeding Success in Your Training Program (8 hours)
- Mentor Essential Review (1 hour)
- Communication in the Dispatch Center (1 hour)
- 911 Challenges (1 hour)
- Active Shooter and Terrorism (1 hour)
YEAR 2 INCLUDES:
- Communications Center Liability (8 hours)
- How to Save a Life – Yours (8 hours)
- PTSD (1 hour)
- Supervisor Skills (1 hour)
- CTO (1 hour)
- Suicidal Callers (1 Hour)
YEAR 3 INCLUDES:
- Advanced Law Enforcement (16 hours)
- How Cultural Diversity Affects the Communication Center (1 hour)
- PSAP Frontline Leader Success (1 hour)
- NG9-1-1 – Are We There Yet? (1 hour)
- Active Shooter – Lessons Learned (1 hour)
YEAR 4 INCLUDES:
- Communications Training Officer (CTO) (16 hours)
- From Failure to Success: PSAP Training Tactics that Work (1 hour)
- The Staffing Conundrum (1 hour)
- Public Safety and Generational Difference (1 hour)
- Responder Safety (1 hour)
YEAR 5 INCLUDES:
- Communications Center Supervision (16 hours)
- Morale (1 hour)
- Leadership (1 hour)
- Employee Engagement (1 hour)
- Ethics (1 hour)