Active Shooter

The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator can use during active shooter events. Lessons learned from previous incidents are discussed using recent case studies and actual audio tapes from active shooter events. The course will also discuss what the telecommunicator can expect in future incidents and the possibility of terrorism and the active shooter.

Terrorism and the Telecommunicator

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder, the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.

Crimes in Progress

This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include: Handling child callers, armed robberies, shootings, homicides, pursuits, your role in responder safety, and child missing calls.

Customer Service

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations.

Communications Center Liability

Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all members of the communications center to learn the basics of lawsuit risk and the skills to reduce liability.

Stress, It’s All in Your Head

The class is designed to provide Public Safety call takers and dispatchers with the information needed to manage the stress in their lives. This is designed to require the attendees to take an active role in the management of stress in their life.

How To Save a Life – Yours!

In this day and age heart disease, stroke and diabetes are not discriminatory; however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA. Dispatchers for the most part live very unhealthy lives; we add unnecessary stress on ourselves and create our own negative environments. We eat unhealthy foods, drink unhealthy drinks, sit too long and put ourselves at risk for metabolic syndrome. The communications center is a breeding ground for many personality types and low morale. This class will share some life/health changing education and techniques to assist in the reduction of unnecessary medical issues, improve working relationship and improve morale.

Critical Incident – Stress

Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage critical incident stress and educate you about the effects of critical incident stress. It is critical for your long-term health and well-being.

Suicide Intervention

This course educates public safety call takers in suicide crisis intervention. Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker interaction, and suicide call case studies review.

Breeding Success

This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the learning process, roles of the trainer, remedial training, and much more.

Critical Incidents – Total Disaster Response

Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a major earthquake. Some agencies have failed to prepare for disaster because of the attitude, “It can’t happen here.” This type of thinking is dangerous and only prepares you to fail.

Elite Continuous Training

Elite Continuous Training provides dispatch centers with critical world class content for improving dispatch operations. Repetition is the mother of skill. The Elite training provides unlimited access annually to all of your dispatchers, trainers, supervisors and management. This revolutionary training method will help your center become best of breed.

Hostage Negotiation

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.

Domestic Violence

This course provides a dynamic look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it.