Communication For The Communicators

Communication For The Communicators

Your browser does not support the audio element. How many times, in your 911 career, have you released the transmit button after speaking to an officer and mumble words similar to, “Wow, what a grouch (or maybe some other words), you want me to write the report for...
Handling Public Complaints in the PSAP

Handling Public Complaints in the PSAP

Your browser does not support the audio element. As a director, manager, or supervisor, a big responsibility you have to the public is to handle complaints about your team’s service.  The issues brought to you that need to be investigated and reported back to either...
Hostage Negotiations

Hostage Negotiations

Your browser does not support the audio element. HOSTAGE NEGOTIATIONS It’s the lull of the afternoon. Time to take a quick break, grab some food, and re-group after the crazy morning. You answer the phone and find yourself in the middle of a situation with...