Run, Hide, Fight

Run, Hide, Fight

Your browser does not support the audio element. April 20, 1999 – some of you reading this may not have been born yet, others still small children, the rest of us remember this day as the day of the Columbine High School shooting in Littleton, Colorado. This incident...
Picky, Persnickety, or Pampered

Picky, Persnickety, or Pampered

Your browser does not support the audio element. If you have ever been around a picky eater, or are one yourself, you are aware of how exasperating it can be for the cook.  The food doesn’t taste right, the texture is wrong, it’s too hot, it’s too cold, and it looks...
Managing conflict in the PSAP

Managing conflict in the PSAP

What can I say other than it happens to everyone at some point in their career?   And some people deal with this more than others. “She’s always taking time off”      “He never works overtime” “She takes all the overtime”      “He ate my yogurt” “John left dirty...