Crime In Progress

Crime In Progress

Finding training for experienced dispatchers can sometimes be a challenge. This class is appropriate for the new and experienced dispatchers because it addresses not just the basics, but also covers some of the details that dispatchers may have...

Succession Planning

Succession Planning

  Any time you can get outside, be in the sun and enjoy the fresh air, is a good thing.  One of the ways many people enjoy being outside is in a garden.  Flower garden or vegetable garden, it doesn’t matter which one.  You plant your seeds or...

Wellness In The PSAP

Wellness In The PSAP

Wellness in the PSAP is gaining in importance throughout the industry. There are two different types of wellness programs primarily implemented, one is supported wellness the other is physical wellness.  Throughout the relatively short history of 911, PSAP personnel...

Situational Awareness

Situational Awareness

Situational Awareness, not a new concept but it continues to be high on the priority list for public safety. OSHA’s definition says, “Situational awareness is: 1. Identifying critical elements of information. If we focus all or most of our attention on one or two...

Cyber Threats

Cyber Threats

There are many valuable resources regarding what you should do for resiliency against ransomware. Recently the Cybersecurity & Infrastructure Security Agency (CISA) released a document identifying the risks associated with telecommunications services as well as...

Where were you on 9/11?

Where were you on 9/11?

Article by: Karen Gregorcic (Public Safety Specialist - Equature) This month our nation has been reflecting upon the horrors of that fateful day.   I too was part of the public safety family and have a story to share.   I had been working for the fire department for...