Video in 911 -What’s New in the World of Technology

Video in 911 -What’s New in the World of Technology

By Cherie Bartram The “Q” word is just as bad as any four-letter word you could say during a shift in the PSAP environment. Yet, most telecommunicators manage to mumble that word accidentally more than once during their careers and cringe as the inevitable seems to...

Just A Dispatcher…

Just A Dispatcher…

“No, I’m not an officer, I’m just a dispatcher.” Words like this are spoken within the 911 profession all over the country.  Just a dispatcher.  But there is so much more to dispatching than “just a…”. The phrase started innocently enough in the 911 profession, even...

Technology Idea

Technology Idea

Cleaning the computer - how important is that after all?  Are your computers on a regular maintenance schedule to clean away the dust bunnies that collect on the equipment after a few months? What if your radio, phone, or CAD computer stopped working in the middle of...

What Not To Say To A Frantic Caller

What Not To Say To A Frantic Caller

All dispatchers have taken these calls; the caller is frantic, a loved one is hurt, unresponsive, missing - and the caller reaches out to you - 911.  Another perfect example of people calling 911 on not the best of days. As you go through your protocols of gathering...