Shift Change; Strategies For Passing The Baton – Don’t Drop The Ball!
The problem with shift change is that it’s our most vulnerable time in the Communications Center. This is when we are most distracted from what has been happening all shift, and potentially drop the baton - ball for a variety of reasons. The...
Crime In Progress
Finding training for experienced dispatchers can sometimes be a challenge. This class is appropriate for the new and experienced dispatchers because it addresses not just the basics, but also covers some of the details that dispatchers may have...
Succession Planning
Any time you can get outside, be in the sun and enjoy the fresh air, is a good thing. One of the ways many people enjoy being outside is in a garden. Flower garden or vegetable garden, it doesn’t matter which one. You plant your seeds or...
Wellness In The PSAP
Wellness in the PSAP is gaining in importance throughout the industry. There are two different types of wellness programs primarily implemented, one is supported wellness the other is physical wellness. Throughout the relatively short history of 911, PSAP personnel...
Situational Awareness
Situational Awareness, not a new concept but it continues to be high on the priority list for public safety. OSHA’s definition says, “Situational awareness is: 1. Identifying critical elements of information. If we focus all or most of our attention on one or two...
Cyber Threats
There are many valuable resources regarding what you should do for resiliency against ransomware. Recently the Cybersecurity & Infrastructure Security Agency (CISA) released a document identifying the risks associated with telecommunications services as well as...
Call For Service (CFS) Notes – Important or Not?
Article By: Cherie Bartram Imagine you are taking a call for service and putting your notes in CAD, or if you don’t have CAD, you are writing them out. How important are they? Did you answer critical? If you did, then you answered correctly. The notes that are...
Take the plunge, get a Grant!
There is a whole world out there where only the few jump in, that is grants. Like jumping in the pool on a summer day, once you are in it is great. So too is becoming part of the grant world. It is such a huge undertaking that many are too overwhelmed to even...
Where were you on 9/11?
Article by: Karen Gregorcic (Public Safety Specialist - Equature) This month our nation has been reflecting upon the horrors of that fateful day. I too was part of the public safety family and have a story to share. I had been working for the fire department for...