Video in 911 -What’s New in the World of Technology
By Cherie Bartram The “Q” word is just as bad as any four-letter word you could say during a shift in the PSAP environment. Yet, most telecommunicators manage to mumble that word accidentally more than once during their careers and cringe as the inevitable seems to...
Just A Dispatcher…
“No, I’m not an officer, I’m just a dispatcher.” Words like this are spoken within the 911 profession all over the country. Just a dispatcher. But there is so much more to dispatching than “just a…”. The phrase started innocently enough in the 911 profession, even...
Technology Idea
Cleaning the computer - how important is that after all? Are your computers on a regular maintenance schedule to clean away the dust bunnies that collect on the equipment after a few months? What if your radio, phone, or CAD computer stopped working in the middle of...
What Not To Say To A Frantic Caller
All dispatchers have taken these calls; the caller is frantic, a loved one is hurt, unresponsive, missing - and the caller reaches out to you - 911. Another perfect example of people calling 911 on not the best of days. As you go through your protocols of gathering...
NG9-1-1…Safety For a New Century
It’s a stormy night, the roads are slick and as you’re driving home, your car loses control and smashes into a tree. As you start to come around, you notice something is wrong, as a matter of fact, your arm can’t move. Something isn’t right, time to call 9-1-1. How...
NG9-1-1…Safety For a New Century
It’s a stormy night, the roads are slick and as you’re driving home, your car loses control and smashes into a tree. As you start to come around, you notice something is wrong, as a matter of fact, your arm can’t move. Something isn’t right, time to call 9-1-1. What...
11 Refresher Tips For Dispatchers
It’s a stormy night, the roads are slick and as you’re driving home, your car loses control and smashes into a tree. As you start to come around, you notice something is wrong, as a matter of fact, your arm can’t move. Something isn’t right, time to call 9-1-1. Some...