Where were you on 9/11?

Where were you on 9/11?

Article by: Karen Gregorcic (Public Safety Specialist - Equature) This month our nation has been reflecting upon the horrors of that fateful day.   I too was part of the public safety family and have a story to share.   I had been working for the fire department for...

The Next Generation 911 (NG911)

The Next Generation 911 (NG911)

The National Telecommunications and Information Administration (NTIA) released a description of NG911 that describes the growth of the industry and its service to the public over 40+ years. Technologies used in communication continue to evolve and include wireless...

HOW TO SAVE A LIFE

HOW TO SAVE A LIFE

Finding training for experienced dispatchers can sometimes be a challenge. This class informs students exactly what occurs during stressful situations and the long-term effects on the body and mind. This class explains how to identify causes of an unhealthy lifestyle...

Recommended Training Tips for 911 Telecommunicators

Recommended Training Tips for 911 Telecommunicators

Recommended Training Tips for 911 Telecommunicators The 911 environment is rapidly changing as any PSAP professional can tell you.  Long gone are the days when a 911-training program can begin and finish in five to six weeks. Training needs are arising to address the...

Leadership Tip

Leadership Tip

There are hundreds of great leadership books, blogs, and websites about leadership.  People get promoted into leadership roles for a variety of reasons, some of those reasons will help them soar to the sky with success.  Many people struggle with the new tasks...

Video in 911 -What’s New in the World of Technology

Video in 911 -What’s New in the World of Technology

By Cherie Bartram The “Q” word is just as bad as any four-letter word you could say during a shift in the PSAP environment. Yet, most telecommunicators manage to mumble that word accidentally more than once during their careers and cringe as the inevitable seems to...

Just A Dispatcher…

Just A Dispatcher…

“No, I’m not an officer, I’m just a dispatcher.” Words like this are spoken within the 911 profession all over the country.  Just a dispatcher.  But there is so much more to dispatching than “just a…”. The phrase started innocently enough in the 911 profession, even...

Technology Idea

Technology Idea

Cleaning the computer - how important is that after all?  Are your computers on a regular maintenance schedule to clean away the dust bunnies that collect on the equipment after a few months? What if your radio, phone, or CAD computer stopped working in the middle of...