911 Dispatcher Burnout

911 Dispatcher Burnout

911 telecommunicators are often the first line of defense in public safety. These brave individuals are constantly faced with terrifying situations, and yet they're often left without the support they need to maintain their mental health. This is...

National Law Enforcement Week April 15-21, 2022

National Law Enforcement Week April 15-21, 2022

In 1962 President Kennedy proclaimed May 15th as National Peace Officers Memorial Day and the week in which May 15 falls, as National Police week.   National Police week is a way of honoring, remembering, and supporting law enforcement officers throughout the country....

National Public Safety Telecommunicator Week (NPSTW)

National Public Safety Telecommunicator Week (NPSTW)

In 1981 an incident in Contra Costa County California sparked what we now know as NPSTW and for 41 years, PSAPs of all sizes have acknowledged their staff in a variety of ways.  The incident in Contra Costa County started innocently enough.  The Sheriff decided he was...

Improving Your Response Accuracy

Improving Your Response Accuracy

It happens.  A 9-1-1 call comes in and you confirm and enter the location information as accurately as possible from the caller’s words and nothing pops in your CAD.   You force the address and hope that it can be found.   Your CAD,  MSAG and GIS maps are not perfect....

Communication For The Communicators

Communication For The Communicators

How many times, in your 911 career, have you released the transmit button after speaking to an officer and mumble words similar to, “Wow, what a grouch (or maybe some other words), you want me to write the report for you too?” or “Geez, can’t you...