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There are hundreds of great leadership books, blogs, and websites about leadership.  People get promoted into leadership roles for a variety of reasons, some of those reasons will help them soar to the sky with success.  Many people struggle with the new tasks...

By Cherie Bartram The “Q” word is just as bad as any four-letter word you could say during a shift in the PSAP environment. Yet, most telecommunicators manage to mumble that word accidentally more than once during their careers and cringe as the inevitable seems to...

“No, I’m not an officer, I’m just a dispatcher.” Words like this are spoken within the 911 profession all over the country.  Just a dispatcher.  But there is so much more to dispatching than “just a…”. The phrase started innocently enough in the 911 profession, even...

Cleaning the computer - how important is that after all?  Are your computers on a regular maintenance schedule to clean away the dust bunnies that collect on the equipment after a few months? What if your radio, phone, or CAD computer stopped working in the middle of...

All dispatchers have taken these calls; the caller is frantic, a loved one is hurt, unresponsive, missing - and the caller reaches out to you - 911.  Another perfect example of people calling 911 on not the best of days. As you go through your protocols of gathering...