Cracking the Code: Building Unbreakable Bonds with Your Tech Support
Having a reliable and efficient technical support system is crucial for businesses and individuals alike. Whether you’re troubleshooting a software issue, seeking assistance with hardware problems, or trying to resolve connectivity issues, establishing a strong...
Superstitions and Myths in Public Safety
Earlier this year, my young teenage daughter broke her foot and ended up in a walking cast. A performer in dance, vocal, and theater for many years, she was familiar with the phrase, “Break a leg!” but she didn’t really know where it came from. After two weeks of...
From Dispatcher to Supervisor: The Pathway to Promotion
As a dispatcher, you play a crucial role in ensuring the smooth flow of operations within an organization. However, many dispatchers aspire to advance their careers and take on more significant responsibilities. Before we delve into the steps to becoming a supervisor,...
From Chaos to Calm: How 911 Dispatchers Can Improve Their Multitasking Abilities
911 dispatchers are the lifeline for people in emergencies, and they have to be on their toes 24/7. Handling emergency calls requires a high level of multitasking ability. It is imperative that they can handle multiple tasks simultaneously while remaining calm and...
Honoring Public Safety Week 2023
April, in most states, represents the first true burst of newness. The showers that bring the May flowers are gaining warmth. Vegetation begins to turn green and new growth occurs. It is said to be a season of new life and optimism. April and May in the United...
Saving Lives: The Crucial Role of Quality Assessment Protocols in 9-1-1 Dispatch Centers
The importance of using assessment protocols in 9-1-1 dispatch centers cannot be overstated. Quality assessment protocols help to ensure that emergency calls are handled appropriately and that the correct response is provided in an efficient manner. In this article,...
Recognizing Leaders and Inspiring Staff in the 9-1-1 Center
Leadership is an essential quality in any workplace, and 9-1-1 dispatch centers are no exception. In fact, given the high-pressure, fast-paced nature of emergency response, strong leaders are especially important. Recognizing these leaders within...
Run, Hide, Fight
April 20, 1999 – some of you reading this may not have been born yet, others still small children, the rest of us remember this day as the day of the Columbine High School shooting in Littleton, Colorado. This incident was a catalyst for new...
The Impact of Dispatch Attitude on the Radio
As the first point of contact for emergency response teams, dispatchers play a vital role in ensuring that the right resources are sent to the right location at the right time. While much attention is given to the technical aspects of dispatching, such as call...