Handling Public Complaints in the PSAP

Handling Public Complaints in the PSAP

Your browser does not support the audio element. As a director, manager, or supervisor, a big responsibility you have to the public is to handle complaints about your team’s service.  The issues brought to you that need to be investigated and reported back to either...
Hostage Negotiations

Hostage Negotiations

Your browser does not support the audio element. HOSTAGE NEGOTIATIONS It’s the lull of the afternoon. Time to take a quick break, grab some food, and re-group after the crazy morning. You answer the phone and find yourself in the middle of a situation with...
The Thin Lines of Public Safety

The Thin Lines of Public Safety

Your browser does not support the audio element. The Thin Line system is a way of honoring service-based professionals who work as first responders and Military Armed Personnel.  The thin line system outlined here focuses on public safety and first responders.  There...
Crime In Progress

Crime In Progress

Your browser does not support the audio element. Finding training for experienced dispatchers can sometimes be a challenge. This class is appropriate for the new and experienced dispatchers because it addresses not just the basics, but also covers some of the details...
Succession Planning

Succession Planning

  Your browser does not support the audio element. Any time you can get outside, be in the sun and enjoy the fresh air, is a good thing.  One of the ways many people enjoy being outside is in a garden.  Flower garden or vegetable garden, it doesn’t matter which one. ...