1. Elite Performance – (Year 1) Includes:
    1. Elite Core – Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents.
    2. Customer Service
    3. Becoming More Than Just a Dispatcher
    4. 911 Challenges
    5. Dispatching Skills
    6. First Responder Safety
  2. Elite Performance (Year 2) includes: How To Save a Life – Yours, 8 – one hour webinars.
  3. Elite Performance (Year 3) includes: Breeding Success, 12- one hour webinars (updated content).
  4. Elite Performance (Year 4) includes: Active Shooter, and 16 – one hour webinars (updated content).
  5. Elite Performance (Year 5) includes: Suicide Intervention and 20 – one hour webinars (updated content).