COURSES CATEGORIES

Elite Performance Suite
  1. Elite Performance – (Year 1) Includes:
    1. Elite Core – Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents.
    2. Customer Service
    3. Becoming More Than Just a Dispatcher
    4. 911 Challenges
    5. Dispatching Skills
    6. First Responder Safety
  2. Elite Performance (Year 2) includes: How To Save a Life – Yours, 8 – one hour webinars.
  3. Elite Performance (Year 3) includes: Breeding Success, 12- one hour webinars (updated content).
  4. Elite Performance (Year 4) includes: Active Shooter, and 16 – one hour webinars (updated content).
  5. Elite Performance (Year 5) includes: Suicide Intervention and 20 – one hour webinars (updated content).
8-Hours Courses
  1. Active Shooter
  2. Terrorism and the Telecommunicator
  3. Crimes in Progress
  4. Customer Service
  5. Communications Center Liability
  6. Stress, It’s All in Your Head
  7. How To Save a Life – Yours!
  8. Critical Incident – Stress
  9. Suicide Intervention
  10. Breeding Success
  11. Critical Incidents – Total Disaster Response
  12. Elite Continuous Training
  13. Hostage Negotiation
  14. Domestic Violence
Webinars

$199/ each Webinar – The entire center can access to this for one year. After that, you will be charged as yearly maintenance fee of $99 per webinar if you wish to keep it for your agency.

  1. Crisis Intervention Webinar
  2. The Staffing Conundrum – Challenges of Staffing the Communications Center
  3. How Cultural Diversity Affects the Communications Center Webinar
  4. From Failure to Success: PSAP Training Tactics that work
  5. Active Shooter – Lessons Learned
  6. NG9-1-1 – Are We There Yet?
  7. PSAP Front Line Leader Success
  8. Children and 911
  9. Active Shooter and Terrorism
  10. PTSD
  11. Suicide
  12. Becoming More Than Just a Dispatcher
  13. Communications Training Officer (CTO)
  14. Critical Incidents
  15. Liability for the Communications Center
  16. Supervisor Skills
  17. Dispatcher Improvement
  18. Communications in the Dispatch Center
  19. 911 Challenges – Hacked, Attacked, and Where’s That?
Mentor Performance Suite
  1. Mentor Performance Suite – (Year 1) Includes:
    1. Mentor Core – Being a Coach, When to Discipline, Supervision; The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents
    2. Customer Services
    3. Breeding Success in Your Tvraining Program
    4. Mentor Essential Review
    5. Communication in the Dispatch Center
    6. 911 Challenges
    7. Active Shooter and Terrorism
  2. Mentor Performance Suite (Year 2) includes:Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, and 8 – one hour webinars..
  3. Mentor Performance Suite (Year 3) includes: Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, and 12 – one hour webinars.
  4. Mentor Performance Suite (Year 4) includes:Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, Communications Training Officer, and 20 – one hour webinars.
  5. Mentor Performance Suite (Year 5) includes: Mentor Performance Suite includes: Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, Communications Training Officer, Communications Center Supervisor, and 24 – one hour webinars.
16-hour courses
  1. Advanced Law Enforcement
  2. Fire Communications
  3. CTO – Communications Training Officer
  4. Communications Center Supervisor

DISPATCH PERFORMANCE IMPROVEMENT TRAINING

Equature’s Learning Management program is a state-of-the-art online, interactive learning platform designed to deliver world-class, best practice training content to public safety professionals. Using 20-45 minute video slices with summaries, documents and interactive quizzes, it teaches key communications strategies and command and control dispatch operational methodology that increases citizen safety and first responder security. Through our structured training modules, you and your team can benefit from our hands-on experience working with over 1,500 PSAPs to improve operational excellence.

What our Customers Say

Dee Ann Summersett

Dee Ann Summersett

Supervisor, Tuscola County Central Dispatch, MI

“We enjoyed the video formats and it is straightforward. The course structure offers a quiz at the end of each section and we found this to be very helpful before moving into the next topic.” 

Justin Walsh

Justin Walsh

Director, Sweetwater Combined Communications, WY

“Yes, for all the reasons above and all our staff love the Trainer’s Tony Harrison teachings skills, and his knowledge in Public Safety.” 

Penny Bourque

Penny Bourque

Telecommunicator, Menominee County Central Dispatch, MI

“Some of the other courses I have taken were geared more for responders with a lot of filler in them, but the DSS Learning on Demand is right to the point. It is just what we were looking for.” 

Captain Cortez Globe

Captain Cortez Globe

Head Dispatcher, Savannah Airport Commission/Savannah Hilton Head International

“The LOD courses offered by DSS Corp has better prepared our Airport Police and I highly recommend the LOD courses from DSS Corp to other Police Departments.“

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