Learning Management

Command and Control Dispatch Management Learning on Demand

World class elite mobile learning 24 x 7 x 365
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Program Overview

Dispatch performance improvement training

A state-of-the-art online interactive learning platform that delivers world-class, best practices training to public safety professionals.

  • Reduce citizen response times
  • Increase field responder safety
  • Learn key communication strategies
  • Learn through 20-40 minute video slices
  • Track and trend learning progress
  • Includes videos, documents, quizzes & tracking for continuing education credits and reimbursement

Did you know that increasing the Educational Quality of the Workforce (EQW) statistically improves performance, employee retention, efficiency, safety, and more?

Equature provides 70+ topics to choose from for every level of your organization.

5 Types of courses to choose from

MENTOR PERFORMANCE SUITE - 5 year
  • Mentor core training+
  • 5 years of content and
    over 100 hours
  • Topics ranging from when to discipline and workplace bullying to keeping a positive mindset and breeding success in your training program

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ELITE PERFORMANCE SUITE - 5 YEAR
  • Elite Core Training+
  • Comprehensive video-based
    system
  • Up to 5 years of training (64 hours)
  • Paid per year, per person
  • Topics ranging from becoming more than just a dispatcher to 911 challenges and first responder safety

MORE DETAILS

DISPATCH MASTER COURSES - 16 HOURS
  • 16-HOURS
  • Just $500 per person
  • 4 advanced and supervisory topics to choose from
  • Video-based, convenient
  • Complete over 6 months or sooner

MORE DETAILS

DISPATCH SUITE COURSES - 8 HOURS
  • 8-HOURS
  • Just $250 per person
  • 14 courses to choose from
  • Video-based, convenient
  • Complete over 6 months sooner
  • From active shooter training and terrorism to customer service and managing stress

MORE DETAILS

MINIS - APPROX 1 HOUR
  • Webinars
  • Just $199 per person
    space
  • Each is 40-60 minutes of top training
  • Keep it for a full year
  • 19 topics to choose from in dispatch performance
  • Renew annually for just $99 maintenance fee

MORE DETAILS

Read the complimentary
report on the importance of training

MENTOR PERFORMANCE SUITE

Over 100 hours of self-paced program material lasting up to 5 years designed for employees who have aptitude in areas of supervisory duties and who would like to take on leadership responsibility.

Year 1 Includes:

  • Mentor Core – Being a Coach, When to Discipline, Supervision, The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents
  • Customer Service
  • Breeding Success in Your Training Program
  • Mentor Essential Review
  • Communication in the Dispatch Center
  • 911 Challenges
  • Active Shooter and Terrorism

Year 2 Includes:

  • Communications Center Liability (8 hours)
  • How to Save a Life – Yours (8 hours)
  • PTSD (1 hour)
  • Supervisor Skills (1 hour)
  • CTO (1 hour)
  • Suicidal Callers (1 Hour)

Year 3 Includes:

  • Advanced Law Enforcement (16 hours)
  • How Cultural Diversity Affects the Communication Center (1 hour)
  • PSAP Frontline Leader Success (1 hour)
  • NG9-1-1 – Are We There Yet? (1 hour)
  • Active Shooter – Lessons Learned (1 hour)

Year 4 Includes:

  • Communications Training Officer (CTO) (16 hours)
  • From Failure to Success: PSAP Training Tactics that Work (1 hour)
  • The Staffing Conundrum (1 hour)
  • Public Safety and Generational Difference (1 hour)
  • Responder Safety (1 hour)

Year 5 Includes:

  • Communications Center Supervision (16 hours)
  • Morale (1 hour)
  • Leadership (1 hour)
  • Employee Engagement (1 hour)
  • Ethics (1 hour)

ELITE PERFORMANCE SUITE

With 64 hours of content lasting up to 5 years, this learning management program trains dispatchers how to react during crisis calls so they may effectively communicate with victims and first responders to provide help quickly in life-threatening situations. Topics include dispatching skills, first responder safety, and 911 challenges.

Year 1 Includes:

  • Elite Core – Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents
  • Customer Service
  • Becoming More Than Just a Dispatcher
  • 911 Challenges
  • Dispatching Skills
  • First Responder Safety

Year 2 Includes:

  • How To Save a Life – Yours (8 hours)
  • Suicidal Callers (1 hour)
  • PTSD (1 hour)
  • Children and 911 (1 hour)
  • How Cultural Diversity Affects the Communication Center (1 hour)

Year 3 Includes:

  • Breeding Success in Your Training Program (8 hours)
  • NG9-1-1 – Are We There Yet? (1 hour)
  • Active Shooter – Lessons Learned (1 hour)
  • Stress Management and Mental Health (1 hour)
  • PSAP Frontline Leadership Success (1 hour)

Year 4 Includes:

  • Active Shooter (8 hours)
  • From Failure to Success: PSAP Training Tactics that Work (1 hour)
  • 911’s Least Wanted (1 hour)
  • Crisis Intervention (1 hour)
  • Responder Safety (1 hour)

Year 5 Includes:

  • Suicide Intervention (8 hours)
  • Active Listening (1 hour)
  • Beyond Location (1 hour)
  • Morale (1 hour)
  • Ethics (1 hour)

DISPATCH MASTER COURSES

Self-paced video-based content to be completed within 6 months includes 16 hours of advanced and supervisory training content.

  • Advanced Law Enforcement
  • Fire Communications
  • CTO – Communications Training Officer
  • Communications Center Supervisor

DISPATCH core competency COURSES

Self-paced video-based content to be completed within 6 months includes 8 hours of dispatch core competency training. Choose one of 14 topics.

8-hour DISPATCH courses

  1. Active Shooter
  2. Terrorism and the Telecommunicator
  3. Crimes in Progress
  4. Customer Service
  5. Communications Center Liability
  6. Stress, It’s All in Your Head
  7. How To Save a Life – Yours!
  8. Critical Incident – Stress
  9. Suicide Intervention
  10. Breeding Success
  11. Critical Incidents – Total Disaster Response
  12. Elite Continuous Training
  13. Hostage Negotiation
  14. Domestic Violence

Elite / Mentor courses allow YOU to CONTINUOUSLY IMPROVE DISPATCH OPERATIONS PROVIDING FASTER RESPONSE TIMES AND FIELD RESPONDER SAFTEY

MINIS

$199 / each Webinar

Video webinar material for training the entire center— no extra “per person” fees. Access your choice of training topics for a full year. Just $99 for each additional year.

  • Public Safety and Generational Differences
  • Responder Safety
  • Crisis Intervention
  • The Staffing Conundrum – Challenges of Staffing the Communications Center
  • How Cultural Diversity Affects the Communications Center
  • From Failure to Success: PSAP Training Tactics That Work
  • Active Shooter – Lessons Learned
  • NG9-1-1 – Are We There Yet?
  • PSAP Front Line Leader Succes
  • Children and 911
  • Active Shooter and Terrorism
  • PTSD
  • Suicide
  • Becoming More Than Just a Dispatcher
  • Communications Training Officer (CTO)
  • Critical Incidents
  • Liability for the Communications Center
  • Supervisor Skills
  • Dispatcher Improvement
  • Communications in the Dispatch Center
  • 911 Challenges
  • Hacked, Attacked, and Where’s That?

Client Success Stories

DEE ANN SUMMERSETT

Supervisor, Tuscola County Central Dispatch, MI

“We enjoyed the video formats and it is straightforward. The course structure offers a quiz at the end of each section and we found this to be very helpful before moving into the next topic.”

ROBIN ETIENNE

Director, Sweetwater Combined Communications, WY

“All our staff loves the Trainer’s Tony Harrison teachings skills, and his knowledge in Public Safety.”

PENNY BOURQUE

Telecommunicator, Menominee County Central Dispatch, MI

“Some of the other courses I have taken were geared more for responders with a lot of filler in them, but the Equature Learning on Demand is right to the point. It is just what we were looking for.”

CAPTAIN CORTEZ GLOBE

Head Dispatcher, Savannah Airport Commission/Savannah Hilton Head International

"The LOD courses offered by Equature has better prepared our Airport Police and I highly recommend the LOD courses from Equature to other Police Departments."

Learning Management Milestones

Topics

Students

Hours

Certificates Issued

top 10 most promising homeland security providers in 2017

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