1. Mentor Performance Suite – (Year 1) Includes:
    1. Mentor Core – Being a Coach, When to Discipline, Supervision; The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents
    2. Customer Service (8 hours)
    3. Breeding Success in Your Training Program
    4. Mentor Essential Review
    5. Communication in the Dispatch Center
    6. 911 Challenges
    7. Active Shooter and Terrorism
  2. Mentor Performance Suite (Year 2) includes: Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, and 8 – one hour webinars..
  3. Mentor Performance Suite (Year 3) includes:Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, and 12 – one hour webinars.
  4. Mentor Performance Suite (Year 4) includes: Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, Communications Training Officer, and 20 – one hour webinars.
  5. Mentor Performance Suite (Year 5) includes:Mentor Performance Suite includes: Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, Communications Training Officer, Communications Center Supervisor, and 24 – one hour webinars.