1. Mentor Performance Suite – (Year 1) Includes:
    • Mentor Core – Being a Coach, When to Discipline, Supervision; The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents
    • Customer Service (8 hours)
    • Breeding Success in Your Training Program
    • Mentor Essential Review
    • Communication in the Dispatch Center
    • 911 Challenges
    • Active Shooter and Terrorism
  2. Mentor Performance Suite (Year 2) includes:Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, and 8 – one hour webinars..
  3. Mentor Performance Suite (Year 3) includes: Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, and 12 – one hour webinars.
  4. Mentor Performance Suite (Year 4) includes:Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, Communications Training Officer, and 20 – one hour webinars.
  5. Mentor Performance Suite (Year 5) includes: Mentor Performance Suite includes: Elite Core, Customer Service, Breeding Success in Your Training Program, Communications Center Liability, How to Save a Life – Yours, Advanced Law Enforcement, Communications Training Officer, Communications Center Supervisor, and 24 – one hour webinars.