Elite Performance Suite

$400.00

(per person, per year)

ELITE PERFORMANCE SUITE

With 64 hours of content lasting up to 5 years, this learning management program trains dispatchers how to react during crisis calls so they may effectively communicate with victims and first responders to provide help quickly in life-threatening situations. Topics include dispatching skills, first responder safety, and 911 challenges.

Description

ELITE PERFORMANCE SUITE

With 64 hours of content lasting up to 5 years, this learning management program trains dispatchers how to react during crisis calls so they may effectively communicate with victims and first responders to provide help quickly in life-threatening situations. Topics include dispatching skills, first responder safety, and 911 challenges.

YEAR 1 INCLUDES:

  • Elite Core – Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours)
  • Customer Service (8 hours)
  • Becoming More Than Just a Dispatcher (1 hour)
  • 911 Challenges (1 hour)
  • Dispatching Skills (1 hour)
  • First Responder Safety (1 hour)

YEAR 2 INCLUDES:

  • How To Save a Life – Yours (8 hours)
  • Suicidal Callers (1 hour)
  • PTSD (1 hour)
  • Children and 911 (1 hour)
  • How Cultural Diversity Affects the Communication Center (1 hour)

YEAR 3 INCLUDES:

  • Breeding Success in Your Training Program (8 hours)
  • NG9-1-1 – Are We There Yet? (1 hour)
  • Active Shooter – Lessons Learned (1 hour)
  • Stress Management and Mental Health (1 hour)
  • PSAP Frontline Leadership Success (1 hour)

YEAR 4 INCLUDES:

  • Active Shooter (8 hours)
  • From Failure to Success: PSAP Training Tactics that Work (1 hour)
  • 911’s Least Wanted (1 hour)
  • Crisis Intervention (1 hour)
  • Responder Safety (1 hour)

YEAR 5 INCLUDES:

  • Suicide Intervention (8 hours)
  • Active Listening (1 hour)
  • Beyond Location (1 hour)
  • Morale (1 hour)
  • Ethics (1 hour)

DISPATCH MASTER COURSES

Self-paced video-based content to be completed within 6 months includes 16 hours of advanced and supervisory training content.

  • Advanced Law Enforcement
  • Fire Communications
  • CTO – Communications Training Officer
  • Communications Center Supervisor

Additional information

Total Hrs

4Hrs

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