Mentor Performance Suite

$600.00

(per person, per year)

MENTOR PERFORMANCE SUITE

Over 100 hours of self-paced program material lasting up to 5 years designed for employees who have aptitude in areas of supervisory duties and who would like to take on leadership responsibility.

Description

MENTOR PERFORMANCE SUITE

Over 100 hours of self-paced program material lasting up to 5 years designed for employees who have aptitude in areas of supervisory duties and who would like to take on leadership responsibility.

YEAR 1 INCLUDES:

  • Mentor Core – Being a Coach, When to Discipline, Supervision, The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents (4 hours)
  • Customer Service (8 hours)
  • Breeding Success in Your Training Program (8 hours)
  • Mentor Essential Review (1 hour)
  • Communication in the Dispatch Center (1 hour)
  • 911 Challenges (1 hour)
  • Active Shooter and Terrorism (1 hour)

YEAR 2 INCLUDES:

  • Communications Center Liability (8 hours)
  • How to Save a Life – Yours (8 hours)
  • PTSD (1 hour)
  • Supervisor Skills (1 hour)
  • CTO (1 hour)
  • Suicidal Callers (1 Hour)

YEAR 3 INCLUDES:

  • Advanced Law Enforcement (16 hours)
  • How Cultural Diversity Affects the Communication Center (1 hour)
  • PSAP Frontline Leader Success (1 hour)
  • NG9-1-1 – Are We There Yet? (1 hour)
  • Active Shooter – Lessons Learned (1 hour)

YEAR 4 INCLUDES:

  • Communications Training Officer (CTO) (16 hours)
  • From Failure to Success: PSAP Training Tactics that Work (1 hour)
  • The Staffing Conundrum (1 hour)
  • Public Safety and Generational Difference (1 hour)
  • Responder Safety (1 hour)

YEAR 5 INCLUDES:

  • Communications Center Supervision (16 hours)
  • Morale (1 hour)
  • Leadership (1 hour)
  • Employee Engagement (1 hour)
  • Ethics (1 hour)

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