Let’s connect

Connected public safety

Intelligence that makes public safety stronger.

Equature helps you record critical communications, understand them with AI, support routine call handling, and strengthen your team through QA, training, and reporting.

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See Equature’s capabilities

Built on dependable recording. Connected by communications intelligence.

The next chapter

Your communications are just the beginning.

There’s valuable knowledge in every shift. Equature is building the connection between that knowledge and the people, training, and decisions that move an agency forward.

Communications intelligence

AI built around your communications.

Make recorded communications easier to search, understand, and review with AI transcription, summaries, and tagging.

TranscriptionSummariesSearchAI-assisted QA
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Recording stays at the core.

Preserve the critical record. Find it when it matters. Build more value around it at a pace that fits your agency.

Explore recording

THE EQUATURE APPROACH

One connected path. Continuous improvement.

  1. 01COMMUNICATIONS RECORDING

    Capture

    Keep the critical record.

    Preserve supported phone and radio communications. Find and replay the details that tell you what happened.

    • Phone + radio recording
    • Playback + retrieval
    Explore recording

  2. 02COMMUNICATIONS INTELLIGENCE

    Understand

    Find what matters.

    Turn recorded communications into searchable text, useful summaries, and a clearer starting point for review.

    • Transcription + search
    • Summaries + tags
    Explore intelligence

  3. 03THE SMARTPSAP APPROACH

    Improve

    Put the insight to work.

    Use findings to focus QA, guide coaching and practice, and return to the evidence of your people’s progress.

    • QA + coaching + practice
    • Progress + visibility
    Explore SmartPSAP

SmartAgent · AI-assisted call handling

Give routine calls a clear path to help.

Support administrative and non-emergency inquiries with agency-approved information and a clear route to a person. Help your team with the repetitive call work around every shift.

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What you learn today strengthens the next call.

See how the connections are evolving

From information to action

Less work between knowing and improving.

01

Find the moment.

Use AI transcription, summaries, and search to get to the context that matters.

02

Focus the feedback.

Give supervisors a consistent way to review calls and document development needs.

03

Build the skill.

Connect learning, realistic practice, and performance conversations.

04

See the progress.

Bring reviews and activity into a clearer picture of your operation.

Equature in practice

Close the loop. Improve the next call.

See how Equature carries a finding from the original communication through coaching, learning, practice, and a review of later work. Each step gives the next one a clear purpose.

01

Closed-loop workflow

Close the QA coaching loop

A QA finding is the start. Use Equature to carry one specific behavior from the original recording through coaching, learning, practice, and evidence from the next calls.

02

Closed-loop workflow

Learn from an incident

Reconstruct what happened, identify the lesson, practice a better approach, and return to comparable communications to see whether the lesson carries forward.

03

Closed-loop workflow

Build dispatcher readiness

Give every lesson a place to be practiced and every practice session a follow-up. Connect Apprentice, SmartSim, SmartTRAC, and ViewPoint around the behavior your trainer needs to see.

Explore all five workflows

Examples of how teams can use Equature. Available tools and connections depend on configuration.

Our direction

A more connected future. One useful step at a time.

Explore the roadmap
  1. Now

    Support the work today.

    Recording, intelligence, QA, training, and reporting work alongside Cortex assistance and SmartAgent AI-assisted call handling.

  2. Evolving

    Bring the process together.

    Bring communications and development workflows closer together, with PSAP Central as a growing home for QA and training.

  3. Direction

    Extend practical assistance.

    Expand supported workflows, deepen role-specific assistance, and connect more of the systems agencies use.

A practical first step

Sign up for PSAP Central. Start with free QA.

Start with SmartTRAC manual QA reviews, performance evaluations, related reports, and limited employee My Record access.

Create your free account Explore what’s included

Advanced capabilities and other modules require an upgrade.

MAKE IT YOURS

Let’s start with your center.

Show us where the work gets harder than it needs to be. We’ll help you explore the right next step.

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